Subway’s Five Dollar Footlong Promise


Subway, Oops!

What is all the fuss about?   Subway’s famous footlong sub is actually an 11 inch long footlong sub! Did anyone really think that each and every bun that Subway bakes will end up at exactly 12 inches long?  Ever heard of shrinkage?

Ok, Subway got caught not over delivering on their promise. The pans they use to bake their footlong subs are twelve inches long and the buns can’t get any bigger than the pan, but the occasional one will not rise to the occasion and end up shorter. Not Good Subway! If you advertise a foot, your end product should be 12 inches. (My wife reading over my shoulder mumbled something about the head baker at Subway probably being a man….not sure what she was talking about.)

What I found interesting is the person that alerted the media to this potential end to civilization as we know it…an Australian! I grew up in Australia and wonder where an Australian got a ruler with inches on it? Australia has been metric since the mid 60’s, did he raid his grandfather’s tool kit, or is he just one of those people that spend their lives looking for their 15 minutes of fame?

What should the consumer be angry about? Being misled by an inch? Or the reported ( by a Subway franchisee ) 25% percent reduction in the amount of meat that Subway puts on their shorter than advertised buns. Now that is something to get angry about!


Food Safety During Summer

The recent (still happening) heat wave across the US reminded me that it is well past time to do the summer check on all cooling and refrigeration equipment. Most smart franchisees and small food shops will have this booked in for that start of every summer. If you are not one of them, call your service provider and change the inspection times to coincide with the summer and winter season beginnings.

There are several reasons to ensure your refrigeration and cooling systems are at their optimum during the summer and the first and most important is the safety of your customers by ensuring that all equipment can do the job of keeping foods at the correct temperature all day and every day. In other words ensuring full food safety.

All foods are at a higher risk during hot weather. Restaurant refrigeration systems struggle to keep safe temperatures, delivery trucks are even worse and the processing factories have the same heat problems as the restaurants Summer is also the time of insects which can find their way into your restaurant and food, so pest control will have to be stepped up.

Refrigeration will be working at it’s hardest over the summer so ensure that the coolant is recharged and all condensers are clean and free of dust. You may have to move the equipment, get into crawl spaces or ceilings to do this but it is worth it as it will help the overall efficiency of the system. Ensure that your service company also does this as part of your normal service so that you only have to check it once or twice in between services.

Do the same for your air conditioning so as to ensure a comfortable environment for your customers. Good A/C also assists refrigeration as a cool area surrounding the refrigeration system assists with good airflow around motors and condensers. Also a good idea to check that there is nothing blocking air flow near any of the motors as this could cause serious overheating and may even cause a burnt out motor, which could lead to a lot more serious problems like spoiled food and even food poisoning.

The start of summer is also a good time to do a complete strip down, clean and sanitize on all fridges as well as checking door seals for cracks and tears and anything else that will affect the running of your equipment. It is also a great time to schedule a full team meeting on the importance of food safety and to stress sanitation, FIFO and all the other things that can be impacted by the hot weather.

I have found over the years that normally the only time I have had any problems with equipment in summer was when regular servicing had not been done. It ends up costing significantly more in call out fees, wasted food, and unhappy customers because  equipment always breaks down when it is at full stress and that is usually on the weekend when call out fees are higher, you have more perishables in stock and more customers to be angry at you when the A/C breaks down or the ice cream is soft.

Pizza Update

A quick word on a previous blog.

There is trouble in my family: My opinion has been put in doubt!! Some of my extended family have made aspersions as to my sanity regarding the best Pizza in Georgia. Fellini’s in Atlanta has been mentioned as definitely the best pizza. Rubbish!

What fool could even think that a reheated crust with topping added later could even come near Louie’s On the Lake. I have decided to divorce them all!! I may even write them out of my will, if I had anything worth leaving to them but I will definitely have them all committed to the local asylum. Does anyone get the idea that I take pizza very seriously!!

As an aside I have returned to Louie’s On The Lake since that blog and I can tell you that it is still number one in my books. I have actually talked to Louie and I had to apologize for the remark about him building his kid’s play house in the entrance way. It is not a play house but he and his kids are going to be making candy on the premise for sale in their own little kiosk over the holidays. What a great idea!!