Subway’s Five Dollar Footlong Promise

 

Subway, Oops!

What is all the fuss about?   Subway’s famous footlong sub is actually an 11 inch long footlong sub! Did anyone really think that each and every bun that Subway bakes will end up at exactly 12 inches long?  Ever heard of shrinkage?

Ok, Subway got caught not over delivering on their promise. The pans they use to bake their footlong subs are twelve inches long and the buns can’t get any bigger than the pan, but the occasional one will not rise to the occasion and end up shorter. Not Good Subway! If you advertise a foot, your end product should be 12 inches. (My wife reading over my shoulder mumbled something about the head baker at Subway probably being a man….not sure what she was talking about.)

What I found interesting is the person that alerted the media to this potential end to civilization as we know it…an Australian! I grew up in Australia and wonder where an Australian got a ruler with inches on it? Australia has been metric since the mid 60’s, did he raid his grandfather’s tool kit, or is he just one of those people that spend their lives looking for their 15 minutes of fame?

What should the consumer be angry about? Being misled by an inch? Or the reported ( by a Subway franchisee ) 25% percent reduction in the amount of meat that Subway puts on their shorter than advertised buns. Now that is something to get angry about!

 

Local Store Marketing to Students

The next installment from my guide…

LSM for Students

The summer break is just ending and the kids and their families are thinking about the start of a new year of school. This means that local malls will be full of kids after school and food establishments around schools and colleges will be busy again.

LSM will usually involve some sort of give away, discount or other incentive to bring people into your store and this incentive will be even more important when talking about college kids or younger. You will have to be smarter about how you cost these incentives and how and who you aim the message to. Kids are more likely to go for bulk than quality which can even itself out in cost but you do not want to be a food provider that is known for giving kids cheap, unhealthy foods. Always have a healthy option, the moms will love it and if you are creative, can be cost effective and tasty.

Marketing to these students can take several forms; here are a few that have proved successful for many small restaurants, café’s, franchise businesses and independents.

  • Advertise in the school newspaper and be specific. Have a call to action for the kids so they know exactly what you are offering. 10% off when presenting your school ID, free beverage with any purchase over $x. Buy one get one free between three and five pm. It doesn’t matter what the offer is, as long as it is there and you can track it.
  • For smaller kids have coloring sheets / place mats with cheap crayons or pencils. You will be amazed at the number of moms that will visit just to have a bit of quiet while the kids spend a few minutes coloring. Pizza Hut used this successfully for years.
  • Bundle meal sets designed for kids or families. Feed a family of four for $x. Snack, beverage and cookie for $x after school.
  • In malls put up signage in your store to advertise to the younger crowd. Make it colorful and relevant.
  • Start a kids club with discounts , birthday specials and fun give aways. A discount for the kids club member when they bring the family with them can still be very profitable.
  • Use social media to advertise your kids specials.
  • Set up a Facebook page and remind your customers to “like“ you. Use Facebook to promote deals to all ages, it’s not just kids who use social media.

Learn from those who are expert at it. The big burger guys are the experts in marketing to kids. They have been doing it so long that the kids of the kids of the kids that they first started marketing to are now the ones bringing their kids into the store!

Of course you do not have the budget that these guys have but you can use some of their ideas Such as:

  • Colorful kids containers for carryout.
  • Package specific products together to appeal to kids while keeping mom reasonably happy. ( One healthy option)
  • Check out some of the websites that sell overstocked or surplus items for give aways. You will be amazed at how cheap some of this stuff is.

Talk to kids of all ages, ask them what they want and what the price point should be, after all it is them that you are trying to attract. An imagine how happy they will be when you as a business owner/manager asks them for advice!

Best of luck with your restaurant local store marketing and remember to keep trying new things and keep it fresh!

RStevens

P.S. and another shameless reminder that you can buy the guide this tip has come from by clicking the Amazon link on the right side of this page!

 

Chick-fil-A Does It Again!

What about the Chick-fil-A franchisees?

I am dumbfounded at the stupidity of Chick-fil-A’s Dan Cathy commenting “Guilty as charged” when asked about the allegations that the company donated $2 million to anti-gay Christian groups. Anyone who has read this blog knows that I am against mixing your personal views with your business. Chick-fil-A obviously does not care about the people who slog away making money for them in their version of a franchise store. Maybe they are so certain that all of their “partners” share their views and will support them at all costs that the controversy doesn’t matter. The fact is there will be customers who will jump to support them because they too are anti-gay Christians – but likely they are already customers. Then there are those substantial numbers of folks who will stay away because the don’t agree with their politics and/or don’t believe they should be taking a stance on such an issue. From where I sit, either way the partners/franchisees lose. And I say shame on you Chick-fil-A for jeopardizing the revenues of these hard working people.